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Customer Support*
SuccessWith individual learning modules, we help you to better implement the modern world of recruiting and to be constantly up to date. Whether it' s the right application of analytics, candidate personas or channels.
Customer supportWe offer our customers excellent service and help them to find solutions. You can reach our Success Team via ticket system, e-mail or phone.
OnboardingEvery new user is important to us. In our intensive, three-month onboarding phase, we help you to understand and implement talent and topics such as analytics.
TrainingsYour Success Manager will coordinate your goals with you in the onboarding phase. He will help you to achieve these goals by means of targeted training content.
CertificatesWe will award you with certificates. With these certificates you show that you are up to date in recruiting marketing.
Success ReportsEvery quarter you will receive a Success Report from your Success Team. This contains an overview of your past campaigns and shows you optimisation potential.
Progress meetingEs finden regelmäßige Meetings zu Ihrem Fortschritt mit Ihrem Success Manager statt. Hier werden neue Potenziale aufgedeckt, neue Zielsetzungen für das kommende Quartal festgelegt und konkrete Umsetzungen besprochen.
Knowledge databaseYou will be provided with a comprehensive learning environment from the first meeting with your Success Team. This includes detailed training and accompanying material that you can access at any time.
Personal contactYour Success Team consists of a Success Manager (CSM) and a Customer Support Engineer (CSE). These contact persons support you during implementation phase and work with you to develop your recruiting strategy and technical implementation.
Based on the evaluations of more than 900 users in total, Talention's applicant management software was awarded with "Very Good" in the following categories at the "Deutschlands Beste Bewerbermanagement Software 2018 / 2019":
"The implementation of Talention was quick and straightforward. Our contact person was always at our side personally, so that we felt well advised and well prepared. After a short time we were ready to go."
Desiree Kopp,
HR Recruiting
REIFENHÄUSER GmbH & Co. KG
"The reaction time is minimal, the problems are communicated and solved. For me it was very important, especially at the beginning, that you never felt alone and always got help as a newcomer in the system - the customer support was always there quickly."
Werner Höllen,
HR and Marketing
FINCON Unternehmensberatung GmbH
"Das Onboarding verlief reibungslos und sehr professionell. The onboarding phase was smooth and very professional. Even if we still have questions or things remain unclear, the support always helps us in the best possible way. The response time is very fast."
Marion Langenbach,
Head of Personnel Selection and Development
Stifterverband
